Guide
Checks before a withdrawal
Age and identity checks, documents, and the timings the casinos give for reviewing them.
18+ For adults in Great Britain. Not intended for anyone under 18. Clear Counter is not a gambling operator.
Checks happen before you play, and sometimes again
Since 7 May 2019 casinos licensed in Great Britain have had to verify your age before you can pay in or play, and your name, address and date of birth before you gamble. Most do it automatically when you sign up; if that fails they ask for documents.
A casino can still ask for documents later — for example before a large withdrawal, or under the financial-vulnerability checks the Commission introduced on 28 February 2025 for players whose net deposits reach £150 within 30 days. Until outstanding checks are done, the casinos here say a withdrawal can wait.
How long a document review takes
Stated review times range from within a few hours (Sky Vegas aims at four, BoyleSports at under six) to up to three working or business days at the Gamesys sites, BetMGM and LeoVegas. Sending clear copies of the documents asked for is the simplest way to keep it short.
What each casino says it checks
Summaries in our words; open a casino's page for its exact wording and source.
| Casino | Checks before a withdrawal |
|---|---|
| Bally Casino | no outstanding verification requests; documents reviewed within 3 working days |
| BetMGM | ID and proof of address checks; pending verification may block withdrawals; review usually up to 3 business days |
| BoyleSports Casino | Age, address, bank account and card checks; unverified accounts may lose withdrawal; documents checked in under 6 hours (aim) |
| Coral Casino | Name, age and address checked (KYC) before withdrawals; documents reviewed within 36 hours (aim) |
| Jackpotjoy | no outstanding verification requests; documents reviewed within 3 working days |
| LeoVegas | Identity, credit and other checks before withdrawing; document review usually up to 3 business days |
| Mr Green | ID and proof of address checks; withdrawals can be blocked until checks are complete |
| PartyCasino | Name, age and address verified (KYC) before depositing, betting or withdrawing; documents reviewed within 36 hours (aim) |
| PlayOJO | ID verification on the first withdrawal; automated check (else ID + utility bill) before depositing; card copy once per card |
| Sky Vegas | full verification before any withdrawal; documents reviewed within 4 hours, up to 24 hours |
| Virgin Games | no outstanding verification requests; documents reviewed within 3 working days |